A customer in Reno said my work van smelled like a wet dog, so now I do this one thing after every call

Jamie White · 2026-09-29T19:35:10.047915+00:00

Had a lady in Reno tell me my van smelled so bad she almost didn't let me in the door, which stung because my work was solid. I started airing the cab out for 10 minutes after every job and tossing my wet rags in a sealed bucket instead of the floorboard. Some guys say that's a waste of billable time, others swear the smell never matters as long as the repair holds up. Where do you all land, does the van's condition actually cost you callbacks or is that just noise?

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A customer in Reno said my work van smelled like a wet dog, so now I do this one thing after every call | Appliance Repairers - SMM Buzz