Update: my 9-second clip about a broken escalator got 4 million views but zero sales

I posted a video of a mall escalator stalling in Dallas last Tuesday, just for laughs, and it blew up overnight. The comments were all about the mall, not my small repair business, so I checked my website traffic that week and it barely moved. Has anyone else had a viral moment that brought attention but no actual customers, and what did you do to turn it around?

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