A customer's comment changed how I do remote repairs

Last month a client in Portland got annoyed when I asked for the third time to reboot into safe mode. He said my instructions sounded like I was reading a script instead of diagnosing. I started walking through what I expected to see on their screen before each step, and calls are going smoother now. Anyone else adjust their remote support style after a bad customer interaction?

0 comments

Log in to join the discussion

Log In

0 Comments

No comments yet

Be the first to share your thoughts on this discussion.