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Update: the relaxer burn I gave at my first salon chair in Tulsa and what my mentor made me do next
Back in 2009 I was fresh out of beauty school working at a little shop on 11th Street in Tulsa, and I rushed a relaxer touch up on a regular who had been coming in for years. I left it on too long around her hairline because I was chatting and lost track, and she flinched when I went to rinse, that tiny hiss of air through her teeth told me everything. My mentor Trish walked over, looked at the scalp, and said "you fix this, I'm watching" so I rinsed with cool water for a full 15 minutes, skipped the neutralizer talk and just sat with her. I felt sick to my stomach, but the next morning I drove to the supply store and bought a kitchen timer I still use to this day. I also started taping a little paper chart to my station with the exact minutes for every relaxer strength, and I never chatted my way through another application. Trish made me call that client two days later to check in, and hearing her voice was somehow worse than the burn itself. Any of you keep a timer or a written sheet at your station for chemical services, or do you just go by feel?
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