That guy who tried to return a chain he clearly snapped himself
A dude walked into my shop last Tuesday holding a busted KMC chain, swearing it broke on its own after only 200 miles. I showed him the twisted link and the tool marks where he'd pried it apart with pliers, and he just stared at me like I was the jerk. How do you handle people who insist their gear failed when it's obvious they messed it up?