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Appreciation post: the dispatcher at the Phoenix depot who saved my sedan from a 3 week delay
I shipped my mom's old Camry from Phoenix to Cincinnati last month after she stopped driving, and I was braced for the usual runaround. Got a quote of $1,150 from a broker who promised pickup in 2 to 4 days, which of course turned into 9 days of "driver should be there soon" texts. The dispatcher at the actual depot was the one who finally leveled with me, said the carrier they booked was short on drivers and offered to move me to a different truck heading east on the 17th instead of leaving me waiting. She called me twice on her own, once at 7am on a Saturday, just to confirm the driver's ETA, which nobody in this business seems to do. Car showed up in Cincinnati 11 days later, dusty as hell but zero new scratches, and the final bill came out to $1,090, about 60 bucks under the quote. I sent her a thank you email and got back two words: "drive safe." Has anyone else had a dispatcher actually go to bat for them, or did I just get lucky with the one honest person in Phoenix?
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hunt.quinn1d ago
Did your Camry have to sit at the depot that whole time or did they grab it quick once the new truck came through? My buddy had a guy in Tucson do the same thing for his Tacoma, called him on a Sunday to say the first carrier flaked and he'd found another one. Cost him nothing extra and the truck landed two days early.
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the_robin1d ago
Wait, two days EARLY? That part is what gets me. Every transporter story I have ever heard ends with the car showing up late and somebody blaming weather in Kansas. Your buddy got a Sunday phone call and a free swap to a better carrier, which sounds like a unicorn situation. Mine sat at the depot for nine days before the second truck even got assigned, so clearly I picked the wrong guy in Tucson.
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