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Vent: Zelle failed on a $2,800 payment yesterday and support was useless
I was trying to send my contractor the final payment for a garage remodel here in Portland. Zelle showed it as pending for 6 hours then just dropped it with no explanation. My bank said it's not their problem, they just facilitate the transfer. The contractor is now saying he wants cash instead which makes me nervous. I lost a whole day of work trying to chase this down with customer service. Has anyone else had Zelle eat a big payment and actually get it resolved?
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oliviagrant5d ago
Oh wow, that sucks. My bank reversed my failed Zelle payment eventually. Took 3 days though.
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jamie_white5d ago
Had a Zelle payment vanish into thin air once too. Spent a whole afternoon on hold listening to elevator music while my money took a vacation in cyberspace.
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