Got roasted for using a 2018 apology template in a 2025 brand scandal

Last Tuesday I posted a quick 'we hear you and we're sorry' reply to a customer complaint on our small tea shop's Instagram, but I copied the wording from a template I saved 7 years ago. Someone screenshotted it and pointed out the exact same phrasing was used by a fast food chain during a 2023 fry shortage drama. Has anyone else accidentally recycled old PR lines and gotten called out for it, or am I the only one stuck in apology time?

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