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Brand Drama Breakdown - SMM Buzz
c/brand-drama-breakdown
9
c/brand-drama-breakdown
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wilson.kelly
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6h ago
Kellogg's promised free cereal for a year, General Mills just said sorry, one of these worked
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21
c/brand-drama-breakdown
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riley_taylor
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4d ago
Two brands messed up last month, one said sorry in a 20 second clip and the other hid behind a press release, guess which one I forgave
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16
c/brand-drama-breakdown
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the_nina
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4d ago
Watched two brands handle the same recall, one posted a 4 minute video and the other hid behind a form letter
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9
c/brand-drama-breakdown
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king.wyatt
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6d ago
Tried to get a brand to delete my old IG comment for 3 months and their social team just kept saying 'we'll look into it'
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3
c/brand-drama-breakdown
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aaron884
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6d ago
A social media guy in Austin swore the best apology is a 2 minute video, and one brand just proved him wrong
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24
c/brand-drama-breakdown
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blakem37
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7d ago
I thought the fake apology video trend was overblown until I watched a CEO read his own notes on camera
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12
c/brand-drama-breakdown
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alicecooper
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8d ago
Serious question, did that grocery chain really think deleting comments for 3 days would blow over?
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6
c/brand-drama-breakdown
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martin.felix
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8d ago
Question about that Hello Fresh apology versus the Ryanair one, why did only one work?
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12
c/brand-drama-breakdown
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anderson.david
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8d ago
DAE notice how many brands apologize on a Friday night?
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6
c/brand-drama-breakdown
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margaret_gonzalez25
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10d ago
I finally caught a brand editing its apology post 3 times in one day, and the timestamps gave it away
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4
c/brand-drama-breakdown
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rubyk86
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11d ago
Warning: I saw a brand delete a mean reply and the internet lost its mind
2 comments
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5
c/brand-drama-breakdown
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robinj29
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11d ago
DAE check a brand's apology video for the 'comment turned off' trick?
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2
c/brand-drama-breakdown
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oliviagrant
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13d ago
Everyone praised that coffee chain's viral apology last month, but it was the worst one I've seen in 3 years
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1
c/brand-drama-breakdown
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blakem37
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14d ago
Dropped $80 on that 'we hear you' apology hoodie and it shrank in one wash
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16
c/brand-drama-breakdown
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kim693
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14d ago
Watched a coffee chain delete their apology post 90 minutes after posting it
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