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The time I tried to get a refund from that 'Forever Fresh' meal kit company
It started when a box arrived with a leaky chicken package, which was bad enough. I called customer service, and they said they'd email a return label within 24 hours. A week later, nothing. I called back, got transferred three times, and was told the label was 'in the system.' After two more weeks of back-and-forth emails where they kept asking for the same order number and photos I'd already sent, I finally got a supervisor on the line. The whole refund process, for a $89 box, took 23 days from first report to money in my account. Their social media team was posting happy customer quotes the whole time. What's the longest a simple refund has taken you guys with a company?
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the_nina4d ago
Was it even worth the stress for $89? Some companies just bank on you giving up.
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bell.laura4d ago
Took me six weeks to get $12 back from a coffee subscription, felt like a part-time job.
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