Had a homeowner follow me around timing every single cut I made

This guy pulled out his phone stopwatch and started tracking how long it took me to trim each door jamb. I was working on his master bedroom in Phoenix, about 500 square feet of plush carpet. He said he watched a YouTube video that claimed a pro should do a door cut in under 30 seconds. I stopped and asked him if he wanted speed or quality, lol. Has anyone else dealt with a customer micromanaging your time like that?

2 comments

2 Comments

the_patricia1d ago

Used to think speed mattered until I watched a guy lose a toe for rushing, changed my whole view.

emery191d ago

...and honestly I think you might be overthinking this a bit. Guy watched a YouTube video and now he thinks he's a carpet installation expert. So what? Let him time you, you're still getting paid for the job. If he wants to stand there with his phone like he's officiating a race, that's his weird way of passing the time. Your work speaks for itself, and 30 second door cuts are a joke anyway.