Client signed the retainer then asked for a refund after 2 weeks

Had a small business client in Austin sign a $1,500 retainer for a trademark dispute review. They emailed 2 weeks later saying they found a template online and wanted their money back. Our contract clearly states no refunds after work starts, but they threatened to leave bad reviews everywhere. I held firm but it made me question how we handle initial scope calls with clients who seem unsure. Do you guys add any extra verbal confirmation or cooling off period before taking payment for smaller retainers?

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