A customer's comment made me ditch my old torque routine

I used to just crank lug nuts until they felt tight, been doing it for like 8 years. Then a customer watched me one day and said 'you know you're gonna warp that rotor, right?' and showed me the spec on his car. I checked the manual and he was right, I was over-torquing by a lot. Now I use a torque wrench on every single wheel I touch, even if it adds a couple minutes. Anyone else get corrected by a customer and actually find it helpful?

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