Serious question, has anyone else had to choose between a quick fix and a full repair for a customer?
Last week, a regular came in with a 2012 Civic that had a bad power steering pump. The noise was loud, but it was still working. I could have just swapped the pump, which would have taken about two hours and cost them maybe $400 with parts. But I saw the whole rack was weeping fluid and the hoses were original. I told them the right thing was to do the pump, the rack, and the lines all at once, which was over $1200. They went with just the pump to save money. Sure enough, they were back in my bay three days later because the rack finally let go. In my experience, you have to lay out the full picture, even if it means they walk away or get mad. It's about the job being done right, not just done fast. How do you guys handle it when a customer only wants the cheapest option, but you know it won't last?