Pickup truck gate got crushed on the hauler, how do I handle the claim?

Last Monday I shipped my F-150 from Dallas to Nashville on an open trailer. When it arrived the tailgate had a big dent right in the middle like something fell on it. Driver said it must have happened on I-40 but he didn't notice until unloading. I took photos right away and signed the delivery note as damaged. Problem is the broker is saying I need to go through their claims process but the driver's company is pointing fingers back at the broker. I paid $850 total for the move. Has anyone else been stuck between the broker and the carrier like this? Who actually ended up paying for your damage and how long did it take?

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