Vent: A customer tried to talk me into ignoring a safety recall today

I had a guy in the shop this morning, real nice fella, brought in his 2021 gravel bike for a tune up. I noticed the fork had that known crack issue near the crown, the one the manufacturer put out a bulletin about six months ago. I told him straight up I can't work on it until he gets the replacement fork from the warranty. He got all defensive, said he read online that it's just cosmetic and a few shops still service them. I stood my ground, told him my liability insurance would drop me in a second if I touched it. Then he said another shop three towns over already did his brakes last month and didn't mention a thing. That really hit me different. It made me wonder how many guys out there are just looking the other way to keep a customer happy. Have any of you had to turn away work because of something like this?

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riley_taylor2mo ago

It's just part of a bigger thing where people pick and choose which rules apply to them until something goes wrong, then suddenly it's everyone else's fault.

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maryt622mo ago

Is it really that hard for people to just own up when they mess up, @riley_taylor? I see this all the time at my church group, someone skips a few steps on a project and then wants everyone else to fix it for them. What do you think makes someone go from bending the rules to pretending they never did?

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