Can we talk about that beauty brand apology that everyone thinks was amazing?

Everyone keeps praising GlowFix for their apology after the shade range fail last month, but I think they missed the whole point. They posted a 2-minute video saying sorry and promised 12 new shades, but they never actually said why they only launched with 6 in the first place. It took them 18 days to even respond to the backlash, and that video felt like a script their PR team wrote in an hour. If they really cared, they would have explained the supply issue or admitted to a bad decision instead of just waving a promise. Am I the only one who noticed the timeline doesn't add up there?

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