Why does nobody talk about the manager who told me to stop working late in 1998?
I was 24 and working at a bank branch in Cleveland, staying past 7pm most nights to finish paperwork. My branch manager, Ruth, walked by my desk one evening and told me to pack up because the work would still be there tomorrow and nobody was handing out medals for burning out. I did not get it at the time, I thought she was just old school. Years later I ran into her at a retirement party and she told me she had watched three younger employees quit in one year before she started saying that to everyone. That one line changed how I ran my own team for the next 15 years. I still think about it when I see new hires staying late to look busy. Did anyone else have a boss who gave them advice like that early on?
My first boss at a diner did something like that. I was 19 and picking up every extra shift even when I was dead on my feet. She sat me down and said she needed me fresh for the busy rush, not worn out from covering for everyone. So she started making a rule that nobody picked up more than two extra shifts a week, and she put it in writing on the schedule board. Turns out people stopped calling out sick so much once they weren't running on empty.