A client's throwaway comment changed how I do consultations

I had a new client come in last Tuesday for a balayage, and halfway through she said, "You know, my last stylist never asked what I do for work." That hit me weird because I always ask about hair history but never about their daily life. She works in a kitchen downtown, so she's around steam and heat all day, and that totally explains why her color faded so fast. Now I ask every new client about their job and routine before I pick any formula, and honestly, it's saved me from two touch-up complaints already. Has anyone else tried this and seen a difference in how long their color lasts?

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lane.cameron2mo ago

Wait, did anyone else catch that the kitchen heat thing is actually a huge deal? My buddy runs a food truck and her stylist never thought to ask, so she was blowing through touch-ups every six weeks until someone finally clued in. Once they started factoring in the steam and fryer grease, her color started holding way better, and now she won't book with anyone who skips that question.

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