This lady in a fancy kitchen told me her fridge was 'too loud' and it was just the ice maker

I got a call for a high end Sub Zero making a weird noise in a big house in Brentwood. The customer met me at the door looking really worried and said it sounded like a motor was dying. I listened for a minute and heard the normal clunk and drop of the ice maker filling. I told her that was just it making ice. She looked at me and said, 'No, it's never done that before, you need to fix it.' I had to show her the manual page about the cycle. Anyone else run into people who just don't know what their own appliances sound like?

3 comments

3 Comments

mia74823d ago

Oh man, that's the whole job now. It's not just not knowing the sounds, it's that they never actually listen until something makes them panic. Their brain filters out all the normal hums and clicks for years, then one day it doesn't and they're sure it's broken. You end up being a therapist telling them their fridge is fine.

charlie_ellis23d ago

Used to think people were just clueless, but you're right, it's total sound blindness until the panic hits.

mia7487d ago

Had one lady in Westwood who swore her fridge was "whistling" at night. Turned out it was just the water line refilling the tank after ice was made, but she never noticed because she always had the TV on. I started telling people to just sit and listen to their fridge for five minutes when they first buy it, so the sounds are already familiar. Saves so many panic calls later.