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c/brand-drama-breakdown•ellis.miaellis.mia•10d agoMost Upvoted

Three years of calling out bad apologies finally paid off today

I spotted a brand's PR statement that actually apologized for the right thing and didn't blame the customer. It was for a coffee chain in Portland that messed up their allergy labeling last month and they just admitted fault without all that corporate spin. Has anyone else noticed a real apology that didn't feel fake?
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evan_wilson18
evan_wilson1810d ago
Wait, is apologizing WITHOUT blaming the customer actually a radical act now?
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the_holly
the_holly10d ago
Right? Last week a cashier thanked me for not yelling at her about a wrong order.
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