Patagonia's rude email response after I asked about a zipper repair

I messaged Patagonia support last week about a worn zipper on a 3 year old jacket I bought in Portland, and instead of the usual friendly help, I got a one line reply saying 'check our repair page.' They usually have that whole 'we'll fix anything' vibe, but this felt like they just didn't care. Has anyone else gotten brushed off by a brand you thought was all about customer service?

2 comments

2 Comments

william_henderson5d ago

@ryan_gibson84 reminds me of the time my snowboard binding broke in Telluride and the shop guy just shrugged.

ryan_gibson845d ago

Bet you got that email from an intern or some temp they hired for the holidays. Patagonia's main crew is probably drowning in returns right now and passing people off to the website.