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Heard a customer say they'd just "YouTube it" if I couldn't fix their line today
I was at a house in Greenville this morning hooking up a new drop, and the homeowner told me he watches cable install videos for fun. He said if I ever can't figure something out, he'd just look up a tutorial and do it himself to save the service fee. That got me thinking about how many people are out there trying DIY fixes on their own lines now. I worry they're going to mess with splitters or amps and cause signal issues for the whole neighborhood. Has anyone else run into customers bragging about watching our trade online?
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hall.nina17d ago
@lucashart I guess I'm the odd one out here, but I don't really see this as a big deal. Most people who watch a YouTube video on cable work don't even own the tools to get into a pedestal or properly terminate a connector. They'll watch a 10 minute video, realize they need a $200 crimper and a signal meter, and then call it quits. It's mostly just talk, not actual trouble.
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lucashart17d ago
Man, good luck with that. I've seen those YouTube videos where some guy just yanks on a coax and hopes for the best. Let him try troubleshooting an intermittent issue on a 30 year old drop and see how fast he's calling back.
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