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A local baker's apology clip made me forgive the whole mess
Last week I watched this bakery owner in Portland tear up on camera after they got called out for using a photo of someone else's cake. At first I was ready to pile on like everyone else, but they showed the actual invoice and the mix-up at the print shop. That 2 minute video with the real order slip changed how I look at these things now. I still think they messed up big time, but going that specific with proof made me wonder how many cancel moments are just bad communication. Has anyone else seen a public apology that actually flipped your opinion, or am I the only softie here?
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derekjenkins28d ago
Did the video actually prove what you're saying it proved, though? An invoice shows they paid for something, but it doesn't show what the print shop handed over or what the baker believed they were posting. I've seen all kinds of "receipts" in apology videos that fall apart the second someone looks closer, and crying on camera doesn't make the story true (it just makes it harder to question). Take the whole Portland thing, people were mad for a reason, and a two minute clip with some paperwork doesn't erase using another person's work as their own. Being sorry and being right are two different things, and I'd rather wait for the full picture than hand out forgiveness because someone teared up on my feed.
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brian_rivera5928d ago
Portland baker number 4,279 to cry on camera this year, and somehow this one cracked the code with an actual invoice. In my experience though, derekjenkins has a point, an invoice just shows money changed hands, not what the print shop actually handed over or what the baker thought they were posting. That said, the full picture thing cuts both ways, people were ready to burn the place down over one photo before anyone looked at a single receipt. Your mileage may vary, but proof beats tears every time, and most of these apology videos have neither.
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