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That one Thursday service where everything went wrong and right at the same time
Last week we had this double booked party of 12 and a walk in 8 top all hit at 7pm. My expo called out sick, fryer oil was old, and the new kid dropped a whole tray of salmon. But somehow we all locked in, nobody yelled, and every plate went out within 12 minutes. Even got a compliment from the table that usually complains about everything. Has anyone else had a shift that should have been a disaster but turned into your best night?
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derek9943mo ago
Does your crew have a signal for when service is about to get wild? I always tell my guys to call out the chaos before it hits so we can all mentally prepare. Having that heads up lets everyone lock in and handle the surprises like you guys did with that salmon drop.
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