I finally stopped ignoring the feedback about my event check-in lines

Had an event at a venue in Austin last month where a guest told me our check-in process felt like waiting for a concert ticket. They said it made them feel unwanted before they even walked in. I switched to a pre-scan QR system with 3 dedicated lanes and my next event had zero complaints about wait time. Has anyone else had a guest's comment totally change their setup like that?

3 comments

3 Comments

jessica_ross381mo ago

Tried that QR system myself last month and my scanner broke after 3 people lol.

chen.casey1mo ago

@jessica_ross38 Next time download a free scanner app instead. Way more reliable.

nancybailey27d ago

Ha, oh man, I feel that. Honestly, I tried scanning a QR code on a coffee shop receipt and my phone froze so bad I had to restart it. Ngl, I ended up just taking a blurry picture of the menu with my old digital camera, which is basically the same as a scanner app but with extra steps. Tbh, the universe is just telling me to stick with paper and pen forever.