Showerthought: That customer service hold music loop is a tiny form of torture
Honestly, I was on hold for ages yesterday and started noticing how the same tune plays over and over. Tbh, it's designed to keep you calm, but after a while, it just makes me more annoyed. Ngl, I read somewhere that this uses psychological tricks to lower your expectations so you're happier when someone answers. But it's frustrating because it feels like they're playing with your patience on purpose. For example, after the tenth loop, I almost hung up even though I needed help. It's a small thing, but it shows how systems can use basic mind games without caring how it affects people. I wish companies would just be straight and tell you how long the wait really is.