Actually that restock post was during the Bahamas hurricane, not Florida. But you're right that the apology basically just blamed people for getting upset instead of admitting they dropped the ball. Having supplies stuck in warehouses while folks are boarding up windows just looks bad no matter how you spin it.

Is it weird how the smallest behind-the-scenes moments stick with us longer than the big action scenes?

Also you're assuming everyone torques their bolts to factory spec every time which is just not realistic. A lot of people go by feel and grease can make it way too easy to over-tighten and snap something, especially with smaller bolts. If you're greasing seatpost binder bolts you're basically asking for a cracked frame or stripped threads when someone who doesn't know what they're doing grabs a torque wrench.

Witch hazel can be pretty harsh... salicylic acid is way more targeted.

Have you tried using a smaller knife for stuff like garlic and shallots too? I found that switch really helped my precision more than I expected. What brand of knife do you use for your prep work?