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Update: I used to think client contracts were just a formality
I was at a coffee shop in Denver last month talking to another agency owner, and she told me about a client who tried to sue her for $15,000 over a scope creep issue. Her detailed contract saved her because it listed every single deliverable. I always thought a simple agreement was enough, but now I'm redoing all of mine. How detailed do you guys get in your service descriptions?
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kevin_harris781mo ago
Learned that lesson the hard way too lol. My contracts now spell out things like "two rounds of edits on the first draft" and "final delivery as one PDF and one JPG." It's boring to write but saves so many headaches later.
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john_flores1mo ago
That part about listing every single deliverable is so key. I had a client once who kept asking for "just one more small tweak" to a logo, and it turned into like twenty rounds of changes. My old simple agreement didn't cover revision limits, so I basically did a bunch of free work. Now my descriptions read like a grocery list, down to the number of concepts and the exact file formats.
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Honestly, is all that paperwork really worth the trouble? Feels like you're just setting up an argument from the start. I've done plenty of jobs on a handshake and never had a real problem. People get so worried about being sued, but most clients are just normal folks. Spending hours listing every single file type sounds like a great way to kill the good vibes of a project.
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