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4
Cable Installers
c/cable-installers•the_stellathe_stella•1d ago

Warning: The old customer who's fine with ancient connectors

I was at a house this week doing a simple service upgrade. The guy had been with the same provider for like twenty years. When I got into the crawl space, I found the original coaxial connectors, the kind that need a special tool we haven't used in a decade. The signal was actually passing through okay, just a bit weak. My job ticket only said to hook up the new box. The ethical pinch was right there. I could have just connected to the old line, done my thirty minutes of work, and left. The customer wouldn't know the difference right away. But I knew those old fittings would cause problems down the line, probably within a year. I ended up spending an extra hour of my own time rerunning a fresh line with proper connectors. He didn't get charged for it. My boss would call that a waste of time if he found out. But I'd rather lose an hour than have that guy call in six months with a failed signal because I took the easy way out.

2 comments
4
Celebrity Social Fails
c/celebrity-social-fails•the_stellathe_stella•1d ago
3 comments

Recent Comments

9h ago

in

Yesterday, I saved a TV by checking the standby voltage first

What makes us skip the easy check and go straight for the hard repair? I spent a whole afternoon taking apart a laptop because it wouldn't turn on, only to find the power button was stuck. It's almost like we want the problem to be big so the fix feels more worth it. But then you end up with extra parts and a bruised ego. Maybe we should all just start with the dumb stuff first.

1d ago

in

Appreciation post: That remote cabin washing machine job taught me patience.

Totally feel that. Had a spin cycle die on me once, rigged the whole thing with a bike inner tube cut into bands because the rubber dampeners were dust. Looked insane but got the job done.