PSA: An old man in a Denver apartment building taught me more about this job than any training video
About eight years back, I was installing a basic system in a brick building downtown (you know, the kind with those old, thick walls). The owner, Mr. Henderson, was maybe eighty and watched me the whole time. When I was fishing wire, he just said, 'You're not just putting in a beeper, son. You're giving a nervous old man a good night's sleep.' That stuck with me. It shifted my focus from just getting the sensors right to really thinking about the peace of mind part. Anyone else have a customer moment that changed how you approach an install?