A customer's 6 AM phone call changed my whole approach to face frames
Last spring I had a guy named Doug call me at 6 AM, before I even had coffee, furious about a gap he saw on his new upper cabinet door. He said, 'I can see light through the seam, you must have used a bad hinge.' I drove over, and it was the door itself, slightly warped from the cheap MDF he insisted on to save $200. I swapped in a plywood panel, no charge, and he watched me level it with a dial indicator I got from a flea market. Has anyone else had a customer blame hardware first, when the real issue is the material they picked out themselves?